If you’re unsure of other phrases that your customers may use, then you may want to partner with your analytics and support teams. If we take the example of “how to access my account,” you might think of other phrases that users might use when chatting with a support representative, such as “how to log in”, “how to reset password”, “sign up for an account”, and so on. Once you outline your goals, you can plug them into a competitive conversational AI tool, like Watson Assistant, as intents.įrom here, you’ll need to teach your conversational AI the ways that a user may phrase or ask for this type of information. Your FAQs form the basis of goals, or intents, expressed within the user’s input, such as accessing an account. Use FAQs to develop goals in your conversational AI tool You can always add more questions to the list over time, so start with a small segment of questions to prototype the development process for a conversational AI.Ģ.
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